Where to find it
Stay in the section and account where the problem occurred. Read the message next to the form.
Step by step
- If a button is busy or unavailable, wait for the current action to finish. Do not repeatedly submit.
- For a field error, correct the indicated value. Check required fields, phone numbers, prices and date order.
- For a connection error, keep a copy of important text, then use Retry or the current list’s refresh action.
- Check the list or card: the action may have been saved before the connection failed. Retry only after checking. An earlier Saved label does not confirm changes made afterwards.
Buttons and fields
- Retry
- Reloads data after a failure. The browser label is Try again; the app label is Retry. To submit an edited form again, use that form’s save action.
- Refresh…
- Reloads the particular list: appointments, team, availability, reviews or conversations. It does not save a draft.
- Save
- Attempts to save current changes. Wait for confirmation and check the result. In the app the label may name the object, such as Save profile.
- Close without saving / Close form
- Closes an editor. Unsaved text or a selected file may be lost; it does not replace Save.
How to tell it worked
A successful action shows confirmation and updated data in the list or card. If there is no response, check the result first: another submission may not be needed.
Things to know
- In workspace forms, the previous validation message disappears after you correct the highlighted fields. This does not save your changes: check the remaining hints and select the form’s save action. A connection error may remain; check the earlier submission’s result first.
- Do not send passwords, payment credentials or private documents in a conversation to “check a button”. Help instructions do not require them.
If something goes wrong
A hint says the text contains an unsupported character.
Clear the indicated field and type its contents again: pasted text may contain an invisible character. Check the other fields and select the submit or save button again. Editing the text alone does not save changes.
Account permissions changed while an action was pending.
Refresh the current section and check your account type. If the service asks you to sign in, sign in again. An invitation action, upload, private file access or payment start may be refused even if the section was already open. Before retrying, check the earlier action’s result and whether the button is available.
The button is grey with no error.
Read the guidance beside the button. Artists and studios may first need to save a profile, wait for approval or choose a work. If data is loading, wait; after a load error select Try again or Retry. If a different account type is required, use the offered sign-in action.