Messages: start a conversation, reply and read history

Step by step

1. For a client’s first enquiry, select Open conversation in the browser workspace or Send a message in the app. Artists and studios select an incoming conversation under Messages.
2. To read an existing conversation, select the participant’s name on the left in the browser, or Open beside their name in the app. Check whom you are replying to.
3. Enter Message and select Send. If a work is attached, check its title. Select Write without the work to omit its link from the next message.
4. Check that the text appeared in the conversation. If sending failed, check Latest messages first. While the same conversation remains open and its retention period has not expired, retry Send with the unchanged text and the same work: the service first checks whether the earlier send was saved and confirms it without a second message. Select Earlier messages to read older ones.

Buttons and fields

Open conversation / Send a message / Open

A client starts a conversation with Open conversation in the browser or Send a message in the app. Open selects an existing app conversation. These buttons do not send message text.

Send

Sends text to the selected participant. The limit is 5000 characters, including spaces and an attached work link. Shorten a longer message or send it in parts.

Write without the work

Removes the work title and link from the next message. You can send your own text on its own.

Earlier messages / Newer messages

Move through history. Reading an older page does not automatically switch you to new replies.

Latest messages / Refresh conversations

Show the latest conversation page or refresh the participant list. They do not send your draft.

Report

Opens a report about a specific message. Describe the issue; send ordinary appointment questions to the participant.

Previous / Next / Close discussion

In the browser, Previous and Next page through participants, not the messages in a conversation. In the app, Close discussion returns from an appointment’s conversation to appointments; it does not delete the conversation.

Things to know

• Participants, moderators and administrators can read a conversation. Its retention date is shown above the messages. Keep important agreements separately: conversations are not stored forever. After your account type changes, refresh the conversation list. A load already in progress may return an earlier page; refreshing again reads data with your current permissions.
• A studio can report a message in an appointment conversation it shares with its artist. After the artist leaves, this right remains for the earlier shared conversation while the studio still has access.
• While the conversation remains available, retrying confirms an already saved message even after its attached work is hidden. If it was not saved, an unavailable work cannot be attached to a new message: check the conversation first, then use Write without the work if needed. Changing the text, work or participant starts a different send; reloading loses the unfinished attempt’s details.

If something goes wrong