Where to find it
Appointments → the relevant active appointment → rescheduling actions. In a studio, first check whose appointment is open.
Step by step
- Open the current appointment and choose Propose a new time when available.
- Enter the new start and end, and explain the reason when needed. Check your device’s time zone.
- Select Send proposal. The original appointment remains until the other participant agrees.
- If you received the proposal, compare both times. Accept the new time or keep the original. After deciding, refresh and check the result.
Buttons and fields
- New start / New end / Reason for moving
- Set the proposed interval and an explanation for the other participant. The end must be after the start. Use your device’s time zone, which may differ from the recipient’s.
- Propose a new time / Send proposal
- Opens the form and sends a proposal. Neither action changes the time without the recipient’s agreement.
- Accept new time
- Accepts a received proposal and replaces the original time. A proposal’s author cannot accept it themselves.
- Keep original time
- Declines the received proposal. The original appointment remains in effect.
- Withdraw proposal
- Withdraws a proposal that has not been accepted when you have permission. It does not cancel the appointment itself.
- Close
- Closes the rescheduling form without sending a new proposal.
How to tell it worked
The appointment has one effective time. While a proposal is pending, the card shows both the original and proposed intervals.
Things to know
- A proposal can expire; the original time then remains. A message or Send proposal action is not confirmation of a move.
- A studio cannot accept its own side’s proposal on the client’s behalf. Rescheduling is unavailable after a session starts.
If something goes wrong
A decision button disappeared or a refresh failed.
The other participant may have responded, or the proposal may have expired while the calendar was being checked. Refresh the appointment and read its current time and status. If rescheduling is still available, choose a new future time. A reason saved in a draft is not a sent proposal.