Where to find it
Reviews in your account. Replies apply to your own professional profile.
Step by step
- Open Reviews. Find a review of your services and read its text, rating and review state.
- For a published review with a checked receipt, look for Your reply in the browser or Reply in the app. The form may be absent for another profile or an unpublished review.
- Enter your response and select Reply. Check that it appears below the review. To report a violation use Report this review in the browser or Report in the app.
Buttons and fields
- Refresh reviews / Previous / Next
- Reload reviews and switch pages. They do not remove a review or change its rating.
- Your reply / Reply
- Enter text in Your reply in the browser or Reply in the app, then select Reply. You add your response; you do not edit the client’s text or rating.
- Report this review / Report
- Opens a report about this review in the browser. In the app the action is Report. Enter the reason and submit; the service’s reviewing staff make the decision.
How to tell it worked
The saved reply belongs to that review. The checked label means staff checked its receipt; visitors and ordinary profile owners do not receive the receipt.
Things to know
- Managing an artist from a studio does not imply permission to reply as that artist’s personal account: use only an available form. Reviews you personally wrote about others can be identified separately.
If something goes wrong
A review is present but there is no reply form.
A reply form needs an eligible published review, a checked receipt and the owner’s required permissions. Refresh and check that the review is about your profile, not a review you wrote about another professional.